Gregor Rittinger

PO Box 170435 • San Francisco, CA  94117 • 415 254-2889 • gregorsf@mac.com

 

Objective: To provide the best possible technical support to clients and to expand my abilities.

 

 QUALIFICATIONS

 

•    Skilled in Mac OS X (PPC/Intel) & Windows software & hardware administration

•    Demonstrated ability to manage technicians, vendors and projects effectively

 

PROFESSIONAL EXPERIENCE

 

•    Miller Freeman/CMP, San Francisco, CA: Systems Analyst     5/00-9/06

    Coordinated help desk operations with staff of three for 300+ Mac OS X & Windows XP computers, printers, scanners;

    Consulted with magazine & book editors to determine department needs & implement solutions;

    Provided top level Mac OS 9 & X support to core production staff using MS Office, Quark XPress & Adobe Creative Suite;

    Provided secondary support to Windows 98 thru XP users, Novell network & servers;

    Determined security needs and configurations for Mac OS X;

    Configured single FireWire hard drive to boot & troubleshoot both PPC & Intel machines;

    Selected troubleshooting software for OS 9 & X implemented solutions procedures;

    Developed technical support CD for OS 9 analysis, troubleshooting & maintenance;

    Upgraded hardware components on Macintosh & Windows desktop & laptop computers.

•     Liquid Audio , Redwood City, CA: Help Desk Manager     6/99-3/00

    Established Macintosh help desk; determined software & hardware for all Mac users; supervised two Windows technicians; developed purchasing database; installed & administered AppleShare IP & Retrospect servers

•     Apple/EDS ( Internal Help desk), Napa, CA: Macintosh Technical Specialist     3-5/99

    Managed three-person team which migrated 100 users w/data from very old Macs to new PowerMac G3 computers.

•     Peachpit Press , Berkeley, CA: Network Administrator     10/98-1/99

    Provided all technical services to technical book publisher with 35  Macintosh computers using standard office & publishing applications; installed & administered AppleShare IP, FileMaker Pro, Eudora e-mail & Retrospect servers.

•     TBWA/Chiat/Day , San Francisco, CA:   Desktop Support Specialist     12/97-3/98

    Supported entire advertising agency staff of 80 using Macintosh computers & standard office applications; Installed & maintained AppleShare & QuickMail servers & desktop computers.

•     University of California-Berkeley: Computer Resource Specialist     5-8/97

    Provided on-site & telephone technical support for Mac OS & Windows computers to faculty & staff of College of Letters & Sciences; maintained computers, printers & scanners, developed databases & web-based help pages.

•     University of Michigan -Ann Arbor

    * Instructional Technology Lab Lab Assistant     9/94-4/95

    Maintained Mac OS & Windows multimedia lab of 50 computers, scanners; helped professors develop coursework..

    * Co-Laboratory for Research on Electronic Work Systems Administrator     5-8/94

    Administered network, maintained databases, supported faculty & students. Developed first websites.

    * Computing Center Computer Consultant     5/85-4/88

    First Macintosh analyst hired by University; supported faculty, staff, & students using Macintosh, MS-DOS & mainframes. Developed techniques for rescuing data from damaged floppy disks; trained new analysts

•    Ann Arbor Softworks/Ashton-Tate , Ann Arbor/San Jose, CA Configuration Manager     7/87-8/89

    Co-ordinated localization of FullWrite (word processor) into ten European languages.  Designed, installed & maintained LocalTalk network with AppleShare & QuickMail servers; trained sales staff; supported CEO on business trips; installed & maintained hardware & software systems for sales booth at trade shows.  Developed QA bug-tracking database.

 

EDUCATION

 

 University of Michigan-Ann Arbor     Bachelor of Arts received 1987

    Junior Year Abroad: Albert-Ludwigs University, Freiburg im Breisgau, Germany.

 

References available upon request.